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Refund policy

Effective Date: 2025-10-29

1. Overview

At Backyard Nexus is owned and operated by RVT SALES LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through backyardnexus.com.

Summary

  • Region: United States
  • Return window: 30 days
  • Returns: Accepted
  • Exchanges: Accepted
  • Return method: By mail
  • Return shipping: Customer responsibility
  • Restocking fee: 25% of the product price
  • Refund processing time: 7 days

2. Contact Information

To start a return or request an exchange, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM MST (GMT-7)

3. Returns and Exchanges

We accept returns and exchanges within 30 days.

4. Return Method

Returns and exchanges are handled by mail.

5. Return Shipping Responsibility

Return shipping is the customer responsibility.

6. Restocking Fee

Approved returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total.

7. Refund Processing Time

Refunds are processed within 7 days and issued to the original payment method.

8. Non-Returnable Items

We cannot accept returns for:

  • Items damaged due to misuse or neglect
  • Personalized or custom-made products
  • Perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items
  • Gift cards
  • Downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible and the return process must be followed

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from RVT SALES LLC, you agree to this Return and Refund Policy.

RVT SALES LLC
support@backyardnexus.com
1-866-620-6887